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‎08-21-2021 08:24 AM

HP Recommended
Product: hp officejet pro printer instant ink
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know from experience if I REPLACE my old officejet pro6970 printer with a new officejet pro8025e printer do my rollover pages transfer? Am I also able to claim the FREE months instant ink or do I have to choose between keeping accumulated pages and the free trial that comes with the new printer? Thank you

Category:
2 people had the same question
3 REPLIES 3

‎08-25-2021 10:34 AM

HP Recommended

@pussers69

 

Welcome to the HP support community.

 

I understand that you want to know if you can transfer the roll-over pages and free months to the new printer in your HP instant ink account, I am here to assist you.

 

Rollover pages can be transferred to the new printer.

However, you might have to check with the instant ink support for free months transfer.

I am sending you a private message with the steps to contact HP instant ink support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎08-25-2021 10:45 AM

HP Recommended

So update for everyone.

 

I used Hp smart to find my new printer, REPLACED my dead printer and all  my existing pages and rollover pages have transfer and I can see that it has registered my free ink trial too. HP Smart did the set up in minutes and I only had to click the continue and  agree buttons.  Iam literally ecstatic and cannot believe how easy it was.

3 people found this reply helpful
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‎09-07-2021 02:38 AM

HP Recommended

@pussers69

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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