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‎05-09-2019 09:57 AM

HP Recommended

Our organisation is unable to send any eprint job to any of our printers via hpeprint.com.

HPeprint.com services are rejecting all email print jobs from our domain.

We are using Office 365 email.

Reported error:

550 5.7.1 Command rejected

 

3 people had the same question
2 REPLIES 2

‎05-10-2019 06:00 PM

HP Recommended

@Ralin66

Thank you for joining the HP Community

 

Could you please help me with the exact model name or the product number of the printer?

And which operating system are you using on your computer?

 

Meanwhile, refer to this document: https://support.hp.com/in-en/document/c03721293

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

 

 

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎08-07-2019 09:13 AM

HP Recommended

We are having the same problem and have proved that print attachments emailed from another, non-O365 domain, arrive and are printed aok.

O365 support think that the HP server sees the incoming email (when it's from an O365 account) as violating a security or policy setting. Microsoft have confirmed that our SPF, domain and IP address are compliant.

Looks like HP and MS need to put their heads together maybe?

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