Samsung A14 does not recognise HP Envy 6122e printer

[Susiesec]

I have a new HP Envy 6122e printer which is correctly connected to our WiFi. I can print from my Samsung Tablet without problems but neither my Samsung Galaxy A14 nor my husband's A13 can recognise the printer. I have HP Smart, HP Print Service plugin and Samsung print service plugin apps installed and none of them can help.  I have uninstall ed and reinstalled all of these apps & followed all the processes on HP help pages. Can anyone out there suggest anything please? Thank you.

[Max3Aj]

@Susiesec, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your Samsung Galaxy A14 and A13 are not recognizing your HP Envy 6122e printer despite being on the same Wi-Fi network and having the necessary apps installed, here are some step-by-step troubleshooting tips to help resolve the issue:

Confirm Network Connection

• Ensure your printer and both phones are connected to the same Wi-Fi network (not mobile data or a guest network).
• On the printer, check the Wi-Fi light is solid (not blinking). If not, reconnect it using the Wireless Setup Wizard on the printer's control panel.

Restart All Devices

• Power cycle your devices:
  • Turn off the printer, unplug it for 30 seconds, then plug it back in and turn it on.
  • Restart your Wi-Fi router.
  • Restart both Samsung phones.

Reinstall HP Print Service Plugin

• Uninstall the HP Print Service Plugin from both phones.
• Reinstall it from the Google Play Store.
• After installation:
  • Go to Settings > Connections > More connection settings > Printing.
  • Enable HP Print Service Plugin.
  • Tap on it and ensure it detects the printer.

Use HP Smart App to Add Printer

• Open the HP Smart app.
• Tap the "+" to add a printer.
• If the printer doesn’t show up:
  • Tap Set Up a New Printer and follow the prompts.
  • If prompted, allow location and Bluetooth permissions.

Manually Add Printer via IP Address

If the printer still isn’t detected:

• Print a Network Configuration Page from the printer to find its IP address.
• On your phone:
  • Go to Settings > Printing > HP Print Service Plugin.
  • Tap the three dots > Add printer > Add printer by IP address.
  • Enter the IP address from the configuration page.

Check for Android Permissions

• Ensure the HP Smart and Print Service Plugin apps have the following permissions:
  • Location
  • Nearby devices
  • Wi-Fi control

Try Printing a Test Page

• Open a document or photo.
• Tap Share > Print.
• Choose the printer from the list (it should no longer be grayed out).

You may refer to this document - HP Printers - Printer isn't available error (Android) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support