Says Printer Ink Cartridge Installed Incorrectly

[BastaTX]

Hello,

I tried to print something from the HP Scan App and it just stalled out. I unplugged my printer and plugged it back in and now I keep getting the error "you installed your ink cartridge incorrectly" when it is genuine HP ink cartridges that are new.  I don't know how to clear this error. I have tried installing reinstalling the cartridges, changing them out, turning the machine off an on. Nothing works. Help. 

[BastaTX]

Also it worked fine 5 minutes before I tried to scan. And I am on Mac OS Ventura 13.5

[Irfan_06]

Hi @BastaTX,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[BastaTX]

The problem was I installed a brand new 63 tri level xl ink cartridge and it was empty out of the packaging. You should send me a replacement. I had one more new one and I tried it and that worked. But why a brand new cartridge was empty I do not understand. 

[Irfan_06]

Hi @BastaTX,

I see that there is an issue with the ink cartridge and needs to be replaced if it is still under warranty.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support