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HP Recommended
Officejet Pro 8620

I keep trying to set up my scan to email, and keep getting an error saying my email login credentials are not correct. I KNOW they are. I'm trying to set it up with a gmail account. I've read that may be causing the problem? Should I be using my hpeprint email? Please help, this is so frustrating!

2 REPLIES 2
HP Recommended

Are these your correct settings?

smtp.gmail.com

Port for SSL: 465

 

These are the instrructions from the support document. ONce you set it up, you can scan to email:

Use the HP software to set up the Scan to Email feature.

NOTE: During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
 
  1. Open the HP software.

  2. Under the Scan or Scanner Actions heading, click Scan to Email Wizard.

  3. When the outgoing email profile window displays, click New, and then enter the email address you intend to use with this profile.

  4. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.

  5. Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.

  6. Enter the correct SMTP server and SMTP port information.

  7. If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.

  8. Click Next, and then click Save and Test or Save to complete the email profile configuration.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
HP Recommended

Hi

 

Not sure if you manange to get your solutions, you can try to setup the scan to email option following this link:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03601207&DocLang=en&docLocale=en_US&...

 

Your hpeprint is the email of the printers, so you can send an email to this email id to get your contents printed.

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(Although I am employed by HP, I am speaking for myself and not for HP)
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