-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Scan to email not working

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
05-14-2017 11:27 AM
Product: Officejet 5740
Ive tried the scan to email but it doesnt work. It says Server Connection Error. Ive already tried changing manually the DNS Server to 8.8.8.8 but nothing. Hope you could help me with this.
4 REPLIES 4
05-14-2017 12:24 PM
Hi,
Try re-registering HP Web Services and check if that may make any difference:
On your printer control panel, touch or press the HP ePrint
icon.

Tap the gear icon to access its settings.
Tap Remove Web Services and follow nay prompt to confirm.
Next tap Scan > Scan to Email and follow the steps to re-register the app by providing your personal eail address and then the verification code sent to your email.
Please let me know if that helps,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
05-15-2017 10:34 AM
Hi! Thanks for your reply! Not sure what happened, it's been working perfectly for about a year! Scan to email is one of the important features that i need the most since i dont have a computer and im just using ipad or mobile devices to send docs. Anyway, ive read in one of the threads, suggesting to just use the app. And it perfectly worked! Ive tried everything yesterday, but the one that you suggested, well im quite not sure of doing that kind of procedure since im not a techie one! Im afraid that ill mess up the system! Anyway, thanks!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.