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‎09-01-2020 03:44 PM - edited ‎09-01-2020 03:46 PM

HP Recommended
Product: HP Envy 7640

After trying everything on HP's support site, what worked for me was to select "photo" rather than "document".  I guess that from now on, I will be scanning all my documents as if they were pictures....

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1 REPLY 1

‎09-04-2020 04:24 AM

HP Recommended

@AngNha, Welcome to the HP Support Community!

 

To assist you better, I'd like to know the following:

  • Which device are you using to scan?
  • Which application are you using to scan?
  • How is the printer connected to the device?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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