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Scanner on HP Envy 5541 won’t work

HP Recommended
HP Envy 5541
Microsoft Windows 10 (64-bit)

HP Envy 5541 Scanner has never worked.. won’t scan to computer. Printer works perfectly well.

I have installed all drivers.

On HP Printer Assistant, I have enabled ‘Scan to Computer’. 

I am getting a message saying ‘other scan in progress’, which there isn't

or ‘ Internet connection problem’ , which there isn’t as I’m able to print wirelessly from computer to the printer.

Have gone round and round in circles with the HP virtual agent and HP Print and Scan Doctor.

i’ve tried unplugging, switching off etc.

Nothing seems to work

Any suggestions ?  


HP Support Agent
HP Support Agent
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HP Recommended

@Musicalmad, Welcome to the HP Support Community!


Have you tried reinstalling the full-featured printer driver?

Check and disable any anti-virus software or firewall and try again.


Perform a clean reinstallation of pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Make sure scan to computer is enabled on the HP Printer Assistant. Try scanning.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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