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quattrojays
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Security or policy settings at hpeprint.com have rejected your message

HP Recommended
officejet Pro 8600 911n
Microsoft Windows 10 (64-bit)

hi guys just lately my eprint function is no longer working. i keep getting this email bounce back. 

how do i fix it?  i have that anyone can email my email printer address.  i installed office 365 back in feb 2020 but just lately can't use my eprint service? 

Security or policy settings at hpeprint.com have rejected your message

 

Action Required

 

 

 

 

 

   

Security or policy violation

1 ACCEPTED SOLUTION

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@quattrojays, Welcome to the HP Support Community!

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

Follow the steps in this document to Print with HP ePrint

 

If the issue persists, 

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Try again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,736
Message 2 of 2
Flag Post
HP Recommended

@quattrojays, Welcome to the HP Support Community!

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

Follow the steps in this document to Print with HP ePrint

 

If the issue persists, 

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Try again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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