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Locked

‎09-10-2022 06:12 PM

HP Recommended
Product: HP Photosmart Plus e-All-in-One Printer - B210e
Operating System: Android 8.0 Oreo and older

I am able to connect my HP B210 printer to the wifi network. I am able to print from my Galaxy S8 phone. However, I am unable to connect my printer to the HP PRINT SMART PLUGIN APP / HP SMART app. In addition there is a ' Server Connection Error' "there is problem a connecting to the server" message on the printer's touchscreen. I'm unable to scan documents to my android phone because I can't add my printer to the HP app. 

I have verified printer and phone are on the same network. I have restored factory reset. Still unable to connect with the HP APP or server. Please advise, many thanks!!

 

Category:
2 REPLIES 2

‎09-20-2022 06:26 AM

HP Recommended

Hi @Carris1,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with Scanning. I'd like to help!

Please go through the document here and see how it goes. 

Uninstall the older version of the HP smart app and reinstall the newer version.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎09-23-2022 10:58 AM

HP Recommended

Hi @Carris1,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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