cancel
Showing results for 
Search instead for 
Did you mean: 
ranger666
New member
4 3 0 1
Message 1 of 9
2,007
Flag Post

Solved!

Set/change printer name via HP Smart IOS app

HP Recommended
HP Smart
iOS

I have an HP printer (P1505n) on my LAN.  Actually, I have two.  So, in MacOS, each has name rather than "HP LaserJet P1505n [EA78CC8]", etc.  I can connect to the printers and print just fine using HP Smart, but I seem to be stuck with the default name.

 

Is there a way to give a printer a name like one can in MacOS System Preferences->Printers and Scanners?

Tags (2)
8 REPLIES 8
Dragon-Fur
Level 16
Level 16
30,780 30,484 2,786 10,208
Message 2 of 9
Flag Post
HP Recommended

@ranger666 

 

 

Open HP Smart

Click Settings 

Select Add / Set Up a Printer

Under Options

Select Rename My Printer

Enter the name of the printer as you want to see it

Click Save

Go back to the main menu

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

 

 

Dragon-Fur

0 Kudos
ranger666
Author
New member
4 3 0 1
Message 3 of 9
Flag Post
HP Recommended

No Joy.

After selecting "Add/Set Up a Printer", there is no "Options" button.  There is only a list of the three printers found on my network (with their default names) and a button "Add Printer".  One can select from the list, in which case the printer is all ready to go but with no way to change the name.  Or, one hits "Add Printer" and one gets the choice between "Set Up a New Printer" (not my case and it wants to connect directly by wifi to the printer -- my printer does not wifi), or "Connect to a previously used printer" (goes through troubleshooting steps that I don't need because the printer shows up just fine in the list).

I'm running an up-to-date iOS and version 7.0.1 of HP Smart downloaded from the Apple AppStore.

0 Kudos
Dragon-Fur
Level 16
Level 16
30,780 30,484 2,786 10,208
Message 4 of 9
Flag Post
HP Recommended

@ranger666 

 

 I have just the one iOS device to use and just the one printer (Officejet Pro 9025).

 

Perhaps because you have three printers, there is an extra step (that is) necessary to select the particular printer.   I would guess this is significant but I cannot "See" it.

 

Finally, the whole "Laser Printer" thing creates a larger uncertainty for me.  I have had problems before trying to help people with Laser Printers - these devices behave differently enough that I sometimes trip over the disparities.  One would think I would learn eventually to stay away.  Sigh.

 

The printer setup may just be "too different", in other words, in spite of the "same" HP Smart software / version.  

 

I understand it is not working - the following is simply reference for anyone else reading - who perhaps has a simpler setup - and maybe an InkJet Printer.  Smiling.

 

Open HP Smart

Click Settings wheel to open the Settings menu

Under section Printers

     Select Add / Set Up a Printer

Under section (in the left column) Options

     Select Rename My Printer

Remove (erase) the old printer name

Enter the name of the printer as you want to see it

Click Save

Go back to the main menu

 

Examples

HP_Smart_Mobile_Main_Menu_2HP_Smart_Mobile_Main_Menu_2HP_Smart_Mobile_Rename_Printer_1HP_Smart_Mobile_Rename_Printer_1

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

 

 

 

 

 

 

 

 

Dragon-Fur

StretchMusic
Level 6
Level 6
169 167 11 60
Message 5 of 9
Flag Post
HP Recommended

Hi,

 

You rename the printer in HP Smart app by tapping on the printer at the top of the app and then going to options>rename my printer. It may take a little time for the option to appear.

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
ranger666
Author
New member
4 3 0 1
Message 6 of 9
Flag Post
HP Recommended

Still no joy.

When I tap on the printer, I get a screen with "Printer Status", "Options", "Tools", and "Advanced".  There is no "rename your printer" under options (only "Printer from Other Devices", "Select a Different Printer", and "Supported Supplies".  I've followed all the menu items all the way down the tree and never seen a rename option.  My printer status has green check "Ready" and printing works: i.e. nothing seems broken, just no way to rename.

Funny that I've had two replies that talk about this option, so it seems to exist in some universe!  Just not mine.

I am a retired HP employee.

-- robert

0 Kudos
StretchMusic
Level 6
Level 6
169 167 11 60
Message 7 of 9
Flag Post
HP Recommended

Hi,

I don't see your printer model listed as supported by HP Smart app.

https://support.hp.com/us-en/document/c03722645

You should also be able to change the printer name in the EWS.

If you enter the printer IP address in your browser and select the device information section you should be able to change the name. 

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
Tags (2)
Dragon-Fur
Level 16
Level 16
30,780 30,484 2,786 10,208
Message 8 of 9
Flag Post
HP Recommended

@StretchMusic 

 

Ha!  I never checked after @ranger666 said he was using the app.

 

Even having not looked up the printer, the hint is that his printer does not "do wi-fi".  

 

Somehow I jumped from "OK, he uses the app" to "OK, app works, he wants the 'how-to' bits".

 

Silly Dragon.

 

So - answer is:  You can't get there from here.

 

Good catch.

 

 

@ranger666 

 

You need a supported printer.

My apologies for not checking and pointing out that your printer is not supported by the app.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

 

 

 

 

Dragon-Fur

0 Kudos
ranger666
Author
New member
4 3 0 1
Message 9 of 9
Flag Post
HP Recommended

Thanks for the help. Guess I'll live with the generic name.

Nice to see that I can find and print just fine with a non-supported printer!  HP Smart does not make a big deal about supported printers: it basically says either you have a printer on the network, or, you connect directly via wifi.

I understand the interest of being able to change the printer's advertised name at the printer.  The EWS for my P1505n does not have a "device information" section (so named).  It *does* have a way to change the host name for IPv4 and IPv6, and a way to change the Bonjour name (which is the generic name).  But I'll just leave those alone for now: the Mac's on my network all have their names (sort of aliases) assigned to the printers they have found. So, I don't want to go around and (possibly) have to re-discover my renamed printer!  Just sort of expected the HP iOS app to work in the same way: assign an alias.  But I guess you have more of a remote-control model and your "send link" button to print on other devices might get a bit confusing for users if they started getting mixed up between local aliases and the printer's name.

After my years at HP, I guess it comes down to how the printer folks think printer-centric, and the PC/server folks think printers are just peripherals. And, of course, the ink folks don't care as long as it flows.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation