Shows my print destination as "save as" - when try to add a new printer - error "Windows print spool

[Toni_B]

I think there is an issue getting mixed up in Google Cloud Print.  When I select "Print" from the left side of the document,  it only gives me an option to "Save as a PDF".  When I go into Settings to try to change the print destination (with Google Chrome as my default browser), it will not allow me to change it to a regular print option.  It continues to tell me to "Add a Printer".  When I attempt to do this, it gives me a pop-up box with a error that reads in part "...Windows print spooler has stopped working..." and will not let me add a printer.    I can choose to set-up my current printer to print in Google Cloud but get further lost and confused when it tells me to check if my pri nter is 'Google Print Cloud" ready.  Please help...am desparate.  Thank you.

[banhien]

@Toni_B

Looks like you have not installed printer Software and Drivers to your computer. Please do that first.

If you already installed its software and drivers, please try

(a) Rigght click Start,

(b) Select Devices and Printers,

(c) Locate Deskjet 1510 printer (or 1512),

(d) Right click and select Set as Dedault printer.

Regards.

[ShlomiL]

Hi,

There seems to be some issue with the pritn driver or the OS, the Print Spooler is the service responsible for printing on your OS.

First be sure to follow HP Print and Scan Doctor below by selecting Fix Printing, be sure to follow the listed steps on screen:

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Next try below steps and check if that may make a difference:

From Google Chrome open the print dialog, then press the Change button.
Select your printer from the list instead the default Save as PDF option and try printing again.

Shlomi