Smart Print missing from Actions on iOS

[Alisa76]

I have tried deleting and reinstalling the HP Smart app from my iPhone 11 and the “print with HP Smart” option is missing from the Action list. This feature seems to work for a couple of weeks and then disappear, even though I keep the app up to date. This time, reinstalling did not bring it back. I need to use this feature rather than the regular print action because it is the only way I can select “draft” quality when printing. 

[Kumar0307]

@Alisa76, Welcome to the HP Support Community!

Did you download the HP Smart app from the App Store?

Restart the iPhone

Check for any updates for the app and for the iOS device.

For more info refer to - HP printer setup (HP Smart app)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Alisa76]

Yes, unfortunately I have tried that several times and it still does not appear in the share icons. I even powered down my phone. I have only had the printer for less than 2 months and this has happened a few times already, but this time deleting, reinstalling, updating etc has failed to restore the share icon. I really need this because it is the only way to adjust the print quality to “draft” since there is no way to change that setting on the device itself (nor from the app). 

[Kumar0307]

@Alisa76

If the HP Smart app is installed on the iPhone, open the HP Smart app > select and open the file you would like to print and then change the print settings as required.

Let me know how it goes.

[Alisa76]

Thank you for replying, but that also does not work because this is printing from a webpage, NOT a file. The HP Smart icon is not there anymore from the share menu/action item. Again, this model of printer for some reason does not allow the ability to change the print quality to draft unless using this feature. Unless you know of a way to print a webpage as a file, as you instructed? I do not believe that there is. Additionally, this icon has disappeared at least twice already in the less than two months I have had the printer. While annoying, especially for the money spent, I was willing to deal with the hassle. But now deleting and reinstalling does not make it come back. My iPhone is an 11 Pro, not an out of date or old iPhone. If this feature will no longer work, then there will be no need for me to pay for the HP Smart subscription, which I think is the business that HP wants to keep. I hope that HP can do better to keep me as a customer rather than switch to Epson. I have been a loyal purchaser of HP printers and ink for 25 years. 

[Alisa76]

 

Here are screenshots to prove to you what I am saying

 

[Kumar0307]

@Alisa76

In this case, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
 

Keep me posted for any other assistance.

[Alisa76]

Can you submit this to your superiors since I have already been inconvenienced, please?

Thank you

[Kumar0307]

@Alisa76

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Alisa76]

Thank you.