Smart Tank 580-590 Wi-Fi Direct works, but regular Wi-Fi doesn’t

[ElEm_26]

Wi-Fi Direct works fine, it prints and everything. But when regular Wi-Fi is enabled, the computers (Mac and Windows) and the phone don’t see it.

[Jerry_57]

Hi @ElEm_26,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 580-590 is not being detected over a regular Wi-Fi connection, but it works fine with Wi-Fi Direct. Here are some steps you can take to troubleshoot the issue:

 

Check Wi-Fi and Printer Settings:
 

• Ensure that the printer’s Wi-Fi is turned on. You can usually find a Wi-Fi button on the printer's control panel.
• Make sure that the printer is connected to the correct Wi-Fi network. Double-check the network SSID (Wi-Fi name) and password.

Restart Network Devices:
 

• Restart your router by unplugging it for 10 seconds and then plugging it back in.
• Restart your printer and computers to refresh the network connection.

Place the Printer Close to the Router:
 

• Position your printer closer to the Wi-Fi router to ensure a strong signal without interference.

Update Printer Firmware:
 

• Visit https://support.hp.com/us-en to download and install the latest firmware update for your printer model.

Configure Network Settings:
 

• Access the printer’s embedded web server (EWS) for network settings:
  • Find the printer’s IP address by printing a Network Configuration report.
  • Enter the IP address into a web browser to open the EWS.
  • Configure network settings to ensure the printer is properly connected to your Wi-Fi network.

Disable Wi-Fi Direct Temporarily:
 

• Temporarily turn off Wi-Fi Direct on the printer to ensure it is not conflicting with the regular Wi-Fi connection.

Check Firewall and Security Software:
 

• Ensure that firewalls or security software on your devices are not blocking the printer’s connection.

Reset Network Settings:
 

• You may need to reset the printer’s network settings and reconnect it to your Wi-Fi.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support