Sprint printer

[Tiffanyann83]

My printer keeps saying it's off line. I turn it off and turn it back on and 1 out of 15 tries I'll be able to print something. It's crazy I only used my printer for like a month and not often at all. My laptop went black so I try to print off of my phone. What's the deal or do I have to pay for customer care and etc to get answers ?
Thanks,
TD

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

What is your printer model?

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[Tiffanyann83]

Thank you Greenturtle I will definitely try that and see what happens. I'll let you know when I get home tomorrow.
Thanks,
TD