Still being billed after canceling instant ink account

[Jaag6866]

I cancelled my instant ink subscription on June 8th.  My credit card was charged again july 14th. I checked my subscription status and shows cancelled. Have I missed something?

[DavidSMP · Accepted solution]

@Jaag6866,

Thanks for engaging in the community.  I see that you require assistance with instant Ink billing issues. I will be glad to assist you and let’s get right to Terrific observations and great diagnosis of the issue.  It is amply appreciated.

• Let me keep you posted about a few things here:
• If Instant Ink account is canceled you should still be able to use it till the last day of your billing cycle.
• Which means that you should not get billed from the next billing cycle.
• I will send you a private message seeking some information regarding your Instant Ink account which is confidential. Reply to me in a private message.

Log in to your account and check the information from this link: https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c03767642 (HP Instant Ink - Resolving a 'Payment Problem' Message)

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help

Thank you and have a great week ahead. 🙂

[Jaag6866]

Thank you for your help, David!!

[DavidSMP]

@Jaag6866,

It was a pleasure working with you and thank you for your time.

Take care and have a wonderful year ahead. 🙂