Still can't reuse HP ePrint address after 6 months

[Lorthirk]

Hello everyone,

As I already told here, on November 5th, 2019 my old printer that was linked to an HP ePrint email address died suddenly, so I couldn't remove the services before buying a new one. Trying to reuse my old address resulted in an error, since In order to "free" the address I would have had to remove the services from the old printer before installing a new one, as I was told; of course this wouldn't be possible since my old printer, again, literally died because of a power surge. So my only chance to get that address back was to wait for six months.

Now more than 6 months have passed, but I still can't reuse that address. What should I do?

[TEJ1602]

@Lorthirk, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue, but this looks like it requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

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