Suddenly, I can only print from HP smart

[Wabit116]

as of two days ago my print button stopped working from my iPhone, although I can print from HP Smart. I can’t access a HP Smart for email documents

[Garp_senchau]

@Wabit116,Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're encountering a frustrating issue with printing from your iPhone. Since you can print from HP Smart but can't access HP Smart for email documents, here are a few steps you can try to resolve the problem:

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
• Restart your computer to ensure there are no pending software issues.

Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reference:

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

HP Smart app errors during setup and account registration | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,