Suddenly can't print from Android phone

[AngryBun]

I'm so frustrated. 

I have an Android phone that has the HP smart app downloaded 

Hp smart app will not sync to the HP smart app on my computer that has the printer listed 

Try to manually search for it in the HP app. It will not let me 

I only turned my printer off for a couple days and turned it back on and it was working when I first set up my printer and now it will not work 

Have gone to the sites listed on the printer's guide 

I typed in the IP address of the printer to get to the web page with it and it will not load 

I have reset to factory settings that also did not help

My phone and printer are on the same Wi-Fi network 

I tried to go to thehp.com/go/mobileprinting and it brings me to a shop or to ask me to download the HP smart app which I already have 

I can't search with Wi-Fi direct. It will not give me the option to put anything in and when I search for it it says no printers are found 

I went to the 123.hp.com which was also useless on mobile 

The HP smart app and the HP printer app so I still do not have a printer on my account 

They've been working on this for over an hour and it's still not synced 

Still will not recognize my phone

It worked perfectly when I first set this up

Why the flipping F*** did it stop working just because I turned it off.

Nothing else changed. The internet was the same. The phones are the same. The printer is the same

And all the help tips were absolutely useless. I go into the Wi-Fi direct. There are no settings I can click. I go to wireless. There is nothing there that can re-enable Wi-Fi direct or any sort of settings. I also cannot manually add my printer to the HP account via the printer code that I was given. It gives me no option to do that either 

I click on the Wi-Fi direct button and all it tells me is that it's deactivated and to print the guide which I've already gone through and all the troubleshooting steps don't work or don't exist

And I can't talk to a representative because I go to a AI chat that does not understand me and will not bring me to a live person. And i cant talk to anyone on the phone because I have to pay for it, and all they will give me is more trouble shooting guides that.dont.work.

I ended going into Hp smart on my computer into advanced settings and being able to turn on the wifi direct but even clicking that entering the password and everything IT STILL will not connect. Not one guide said to go into the advanced settings in the HP smart app.

I have two IP addresses the printer gives me and neither work trying to add the printer that way. 

The printer is connected to to Wi-Fi, its got the solid blue dot.

If i get another printer i will NEVER get an HP for their sham customer service, making people do the work for them for free through this community post bull. Its good to have the community post but to have that be the ONLY way to get help if you have inherited a HP product like me, what a **bleep**ing joke.

[BeemerBiker]

your printer woke up from sleeping and was given a different IP address from the router than it had before. This is typical of any router that handles out IP addresses willy-nilly.  

Try printing directly to the printer and bypass the router.   Let me know if you want  to do that.  it would be helpful to know the printer model.

[AngryBun]

It's a smart tank plus 651

I'll give that a try, thanks 

[BeemerBiker]

There is a video below that might help with WiFi direct

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 670.
The steps below is official HP factory reset from users manual
Microsoft's Copilot may provide alternate solutions.

1. On the printer control panel, press and hold the Information button for 5 seconds until all control panel buttons turn on.
2. Open ink access door.
3. Press and hold the Information and Cancel buttons for 3 seconds.
4. After about 20 seconds, close the ink access door.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router.

Wi-Fi Direct can be used to avoid configuring the router. Watch this: 650
Wi-Fi Direct is explained on page 36 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 119 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function software for scanning can be downloaded here: 65x
You can find all of the software here: 650. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS. 670

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 650

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 650

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 650 670 675 651

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.