Text missing when printing PDF document from Android

[Victorkaplan]

I'm having issues printing PDF documents from my Android device, over home network. The original format of the file is printed fine, but the text added later doesn't print. If I print from a desktop it prints fine. I also had issues when I printed concert tickets purchased online, delivered in a PDF document. Some text (including barcode) was missing on the printed document.

Can you help?

Thanks

[DocCottle]

Hey @Victorkaplan,

Welcome to the HP Support Forums!

I understand that you are having some issues with printing some PDFs from your Android to your Envy 5530 e-All-in-One Printer. As you are able to print other PDFs from your Android, that means that the printer and the Android's print system works. The only thing you can try is to download and open the HP ePrint app when you wish to print. If you are still unable to print the PDFs, you will need to use your computer to print those documents.

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[Victorkaplan]

Maybe I wasn't able to explain myself properly. The only way that I can print all PDFs without a problem is from a computer, so no - the android print system is NOT working. And I AM using the HP ePrint app.

An example - I bought tickets online, I received a PDF. I printed the PDF from my Android and when I get to the venue the usher makes me aware that the barcode and seating information are missing. They told me - we had that problem before, you need to update your Adobe. Of course the usher doesn't know that I'm not printing from a PC and I'm not gonna ask them for technical asisstance. Later I get home and I test - when the PDF is on my screen all text is there, when I tap on "print", the HP ePrint app comes up, there's a preview of the PDF and the barcode and seating information are no longer there.

The same happens if I download a PDF form from a computer, open it, add text, save it. When I later open it from my Android the added text is there on my screen, when I tap on print the HP app comes up and the text added is not there.

[DocCottle]

The Android is a simple operating system compared to using a Windows PC or a Mac and is not able to process variations in PDF files as well as a proper computer. If you are unable to print the PDF correctly from your Android, you will need to print such documents from your computer instead.

[h59elmer]

Not a lot of help then.

My eprint work fine until an upgrade. I regulary fill in pdf's and print them out until recently when most of the time they print the form but leave out the text that Ihave entered.

[Victorkaplan]

Indeed, the no support from the HP support agent was pretty lame. I did find a solution, hopefully it works for you - I installed the Adobe Acrobat app and it is the only app that is able to print the added text. Before that I was trying to open with and print from Google Drive PDF viewer, Hancom Office, ES PDF viewer, WPS Office... Only Adobe Acrobat will print the added text. The text is shifted one row down, though, but at least it prints!

I still don't know what's gonna happen the next time I buy tickets online. Will see.

[h59elmer]

Hi Yes I have been using adobe from the start but also have other pdf readers on my phone I might well uninstall them and see what happens with adobe then. Adobe shows the text in print preveiw but when it comes out of the print there is no edited text. I have also tried share it with HP Eprint app but then in print preveiw it does not show the text will keep trying many thanks.

[Victorkaplan]

Oh, that's a first for me (text on print preview but not printing) . Give it a try and report back if you can.