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Paul_Dr
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Solved!

The HP Smart page at https://www.hpsmart.com/ does not allow me to change account details

HP Recommended
HP ENVY 5000
Microsoft Windows 10 (64-bit)

The HP Smart page at https://www.hpsmart.com/ does not allow me to change account details once logged in. According to the support video there should be a dropdown for "Account" however I only have the option to "Sign Out" the "Account" option is missing. Any ideas

 

Paul_Dr_0-1606650745423.png

Paul_Dr_1-1606650872402.png

 

 

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Dragon-Fur
Level 16
Level 16
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Message 2 of 4
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@Paul_Dr 

 

OK - bear with me - this may be what is happening or it might be completely wrong.

 

I just logged into my own HP Smart account and the behavior matches yours - no "Settings" selection.

Hmm...

 

What is going on?

After staring at this few a couple of minutes, I believe this change is a result of the updates that have been made to consolidate and manage our HP account, including data, access, devices (like the printer), HPSA access (if you don't use the HP Support Assistant, just ignore the reference).

 

Try here:

 HP Account - Login / Dashboard

Use the credentials you've been using to log into your HP Smart / HP Connected account.

Once logged in, click on your account name ("Welcome, PAUL")

Select My Account

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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Dragon-Fur
Level 16
Level 16
34,393 26,544 3,173 10,216
Message 2 of 4
Flag Post
HP Recommended

@Paul_Dr 

 

OK - bear with me - this may be what is happening or it might be completely wrong.

 

I just logged into my own HP Smart account and the behavior matches yours - no "Settings" selection.

Hmm...

 

What is going on?

After staring at this few a couple of minutes, I believe this change is a result of the updates that have been made to consolidate and manage our HP account, including data, access, devices (like the printer), HPSA access (if you don't use the HP Support Assistant, just ignore the reference).

 

Try here:

 HP Account - Login / Dashboard

Use the credentials you've been using to log into your HP Smart / HP Connected account.

Once logged in, click on your account name ("Welcome, PAUL")

Select My Account

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
Paul_Dr
Author
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Message 3 of 4
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Hi There Dragon-Fur. Thanks for the guidance I was able to update my details using your instructions.

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Dragon-Fur
Level 16
Level 16
34,393 26,544 3,173 10,216
Message 4 of 4
Flag Post
HP Recommended

@Paul_Dr 

 

You are welcome.

 

I was a bit hesitant because there appear to be a number of "players" in the newly changing landscape.  Smiling.  Getting closer.

 

Hang on to that link for the Dashboard.

 

Stay Safe.

Stay Warm.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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