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Rossicat
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Message 1 of 2
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The information icon is constantly flashing

HP Recommended
HP DeskJet 3632

The information icon is constantly flashing, can’t print anything. When i icon is pressed printer details sent nothing else. Then it continues to flash. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rossicat I suggest you remove the ink cartridges and then try the below steps:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

Once done, upgrade the printer firmware using the steps mentioned here,

Let me know how that pans out.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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