The ink cartridge in my 6510 won’t slide to the center for replacement

[Capttom79]

The cartridge won’t move to the center for replacement. It’s new to me so I can’t figure out what I’m missing 

[atharva_gp]

 @Capttom79,

Thank you for reaching out to the HP Support community!

• Do you have any error message on the printer?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy.
• If the issue persists, proceed to the next step

Step 2: Clear any Jammed paper from the printer

Refer to this video for clearing jams from the printer.

Step 3: Check the carriage path for obstructions

• Press the Power button to turn on the product if it is not on already.

• Open the cartridge access door.

• With the product turned on, disconnect the power cord from the rear of the product.

• Unplug the power cord from the power source or electrical outlet.

• Check for and remove any loose paper or objects that might be restricting the carriage.

• Reach into the cartridge access area, and then manually move the carriage.

  • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

  • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

  • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

• Remove any loose paper or objects found.

• Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.

• If you cannot move the carriage completely underneath the cover on the right side of the printer, continue with these steps.

  • Move the carriage to the left side of the printer, and then use a flashlight to look inside the printer under the right cover.

  • 

  • Make sure that the posts are not blocking the carriage from moving all the way to the right.

  •  Example of post blocking the carriage.

  • If you see posts that could be blocking the carriage, Use a long, slim object (such as the eraser-end of a pencil) to gently push in the post.

  • 

  • Reach into the cartridge access area, and then manually move the carriage to the right of the printer. The carriage should move under the printer cover.

• Close the cartridge access door.

• Reconnect the power cord to the rear of the product.

• Plug the power cord back into the power source or electrical outlet.

• Press the Power button to turn on the product.

• Check if you can print/copy.

Let me know if this information helps. 

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