The printer stopped printing from my Iphone 14

[DS2013]

I have an iPhone 14 and my printer suddenly stopped printing  from it about 3 or 4 weeks ago.  My phone finds the printer on the page to select printer, I select it and return to the previous page and the printer selection disappears..  I some cases it will let me select and "print" but it just puts it in a printer Queue and never prints.  It just holds it in the Queue.  I had no trouble printing to till just a few weeks ago.  It prints fine from my laptop.

[Dragon-Fur]

@DS2013 

Welcome to the HP Community --

Printer Model unknown.

Connection type unknown

App unknown

Some Ideas

Make sure your iPhone is not pending an Update to the software - if it is, do that first, then come back to printing.

What else?

Odd things can happen if the HP Smart app is installed on more than one device (computer, tablet, phone) and one of the devices where the app is installed is running an outdated version of the application for that platform.

OR...

A different underlying cause depends on the printer model

and

The application you are using to submit the job

and

Whether you are using Print Anywhere to submit a job to a printer not on the same network.

Important

If you are using Print Anywhere, tell us the printer model and whether you are the printer owner or a guest.  I will try to provide additional information related to that setup.

What else?

If you have not done so,

If the printer and the phone are on the same network,

Try Restarting the printer and switching your phone OFF for a few seconds and then switch back on.

Yes, I know... a phone that is off is a scary thing.

Wait for the printer to completely restart - generally a couple of minutes or longer...

Next,

If the printer and the phone are on the same network,

Try using the built-in AirPrint option to print.

Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

AirPrint_iOS_PDF_Print_Options_1

What else?

If you are using HP Smart and the application simply will not cooperate,

You can, if you wish, try

Remove printer from the App

Close app for a few seconds

Open App and try to add your printer to the app.

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

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HP_Smart_Mobile_Initial_Connection_Bluetooth-Location_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[DS2013]

Thank you Dragon Fur.  To answer some of your questions:

I have a HP OfficeJet 9018e.  I'm thinking this may have started occurring with a recent apple update on my phone.  Also, there is a pending update which I'm initiating tonight...iOS17.5.  The HP Smart App is on my laptop, my iPhone and my PC.

I am not familiar with Print Anywhere but there is a selection from my iphone for just Print and it's not part of the HP Smart App.  Sometimes I use that...but it won't work either.

I have done the turning on and off of both the printer and my phone...no effect.

[Dragon-Fur]

@DS2013 

You are welcome.

That's one of the problems with not having the printer model -- your question might be ignored or you can get completely overwhelmed with ideas and stuff you never heard of.  Smiling.

Ignore Print Anywhere for now -- ask or look into it later if you are interested.

OK - Nothing works, not even AirPrint.

It sounds like the printer and the printer and the phone is not on the same network.

Check that you are using your local Wireless network and not your Data line.

All things equal, AirPrint should work when it can access the printer on the same network.

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Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

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If you can get Airprint to find the printer and print to it.

and

If HP Smart still won't work,

then it might be worth uninstalling HP Smart / Restart phone / reinstalling HP Smart on the phone.

Remember - New connections to printer: 

Have Phone Location service and Bluetooth switched ON

No, printer is not Bluetooth - HP Smart uses Bluetooth and Location at initial connection and setup.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9018e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"