• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-21-2018 08:26 AM

HP Recommended
Product: officejet 8600
Operating System: Microsoft Windows 10 (64-bit)

 First of all i have exactly the same problem as described here:

 

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Can-t-get-printer-clai...

 

but also there no solution

 

Als i have a nice xxxxxx@hpeprint.com email adress already, so the claim code that i think is default added to the generated email is also not there anymore

 

The info page if i print only prints "concratulations" and my nice hpeprint.com email adress

 

No claim code nothing

 

So i can't go to the hpconnected.com to see everything for this printer (i have this printer for a couple of years now)

 

First the website was working, but i think everything was changed at your end, and now i have to somehow reregister my printer with a claim code that i am not able to get out of my printer...

 

Googling around i do see quite a few more people having this, but no solution..

3 people had the same question
3 REPLIES 3

‎08-21-2018 08:33 AM

HP Recommended

Hi,

The Claim Code is the part of your HP ePrint address prior @hpeprint.com

 

If the claim code being rejected from the HP ePrint icon click on Settings and then Remove Web Services and confirm.

 

Open the HP ePrint menu and follow the steps to enable web services, then use the provided claim code, as the code is only valid for 24 hours since enabling web services.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-21-2018 09:48 AM

HP Recommended

you are reading my post wrong

 

i dont have a claim code that is part of the @hpeprint.com address

 

That is already a nice name like "myprinter@hpeprint.com"

 

i changed/added that years ago.

 

So again, how do i get my claim code if the info page doesn't print this, and the email adress doesn't have that (because it is not a default hpe print email adress anymore)

 

Was this reply helpful? Yes No

‎08-22-2018 08:13 AM

HP Recommended

I did read your post correctly, therfore included the steps to remove web services and re-enable it to get a claim code..

 

A claim code is valid for 24 hours since enabling the feature, once customized it is no longer a claim code...

 

Once you will re-enable web services from new a valid claim code will be printed (a random address), then it can be customized..

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.