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I am trying to printbut there is a message on my phone that the printer is blocked and there is a light flashing.

1 REPLY 1
HP Recommended

Hi @Claude151,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're seeing a "Printer Blocked" message on your phone with your HP DeskJet 4130e, here are some steps you can take to resolve the issue:
 

Restart the Printer:

  • Turn off your printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

Check the Printer's Status:

  • Ensure that there are no error messages or warning lights on the printer itself. Look for any indicators on the printer's control panel that might suggest a specific issue (like paper jams, low ink, etc.).

Update HP Smart App:

  • Ensure that the HP Smart app on your phone is updated to the latest version. Sometimes, connectivity issues can arise from outdated software.

Check Network Connection:

  • Ensure that both your printer and your phone are connected to the same Wi-Fi network. If your printer is connected to a different network, it may cause communication issues.

Remove and Re-Add Printer:

  • In the HP Smart app, remove the printer from your account and then add it again. This can refresh the connection.
  • To do this, open the HP Smart app, tap on your printer, then go to settings and choose to remove it. After that, follow the prompts to add the printer back.

Check for Firmware Updates: Update the firmware on an HP printer

  • Ensure your printer's firmware is up to date. You can check for updates via the HP Smart app or the printer's web interface.

Factory Reset:

  • If the problem persists, you may consider performing a factory reset on the printer. Refer to the user manual for instructions on how to do this.

Refer to this document: HP DeskJet 4130e All-in-One Printer User manual 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.