There was a problem connecting to the server. Touch Retry to connect again, or OK to exit Envy 5660

[KittyHawk2]

Hello, I am currently getting this error message when trying to scan to my email. I use this feature at least once a day for work, and all of a sudden, it stopped working. This has happened to me before and after searching I found a link to enter my email and it started working just fine. I can't seem to find the page I had found before though. 

[Dvortex]

Hello, @KittyHawk2 – Hope you are well 🙂
 

Thanks for stopping by HP Support forums! I’d like to be of your assistance!

I see that you are having difficulty using the scan to email feature. Restart your printer and then try the steps below to assign a manual DNS address to fix this issue:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
   

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[KittyHawk2]

When I type the IP address in it says the site can't be reached. I've tried it on a PC, a Mac, and a Chromebook

[Dvortex]

Hello @KittyHawk2,

Thanks for the reply!

It looks like the printer is not connected to the correct network. Let's try a network power drain first and then reconnect the printer to network again. Follow the steps below:

•                     Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

•                     Now turn on the modem if present. Wait till all the lights are steady and idle.

•                     Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

•                     Then turn on the printer and other devices.

Now try the steps I mentioned in the above post and check. If the page is still not reachable, then try to connect the printer to the network. Follow the steps below and check:

1. Press the Power button to turn on the printer, if it is not already turned on.

2. On the printer control panel, touch the Wireless icon (). The Wireless Summary screen displays.

3. Touch the Settings icon (), and then touch Wireless Settings.

4. Touch Wireless Setup Wizard, and then follow the instructions on the control panel to connect the printer to your wireless network.

That should do the trick. Let me know!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!