Trouble printing from acer chromebook

[Channie]

Im not very good with technology as u can probably tell. Would a HP DJ2630 printer work with my acer chromebook???

[Raj1788 · Accepted solution]

Hi @Channie,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand you are unable to print from your Chromebook

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Are you facing this problem after an update?

Is copy working fine?

A print job might not print for various reasons, such as an unregistered printer, outdated firmware, or a connection issue.

Step 1: Make sure the printer is registered with Google Cloud Print

To print from the cloud, your printer must be registered with Google Cloud Print.

1. On the Chromebook, open the Chrome browser .

2. Go to Google Cloud Print Printers (in English).

   A list of your Google Cloud Print printers displays.

   • If your printer displays, try to print.

   • If your HP ePrint printer does not display, note your printer's email address, go to Connect Your HP Printer with Google Cloud Print (in English), and then follow the on-screen instructions. Once you complete the registration, try to print.

   • If your non-HP ePrint printer does not display, and then download the Google Cloud Print Service and follow the on-screen instructions. Once you complete the registration, try to print.

If the issue persists, continue to the next step.

Step 2: Select your Google Cloud Print registered printer

To print from Google Cloud Print, make sure to select the printer you registered with Google Cloud Print.

1. On the Chromebook, open the document or image you want to print.

2. Click the Print icon .

   The Google Cloud Print window opens.

3. Under Destination, click the Change button.

   The Select a destination window opens.

4. Under Google Cloud Print, select your printer.

Try to print. If the issue persists, continue to the next step.

Step 3: Update the printer firmware

If your printer is already connected to a network and you registered your printer with Google Cloud Print, the printer firmware might be outdated. Go to Updating Firmware on the Printer for more information.

• If the firmware is outdated, follow the instructions to update the firmware, and then try to print. If the issue persists, continue to the next step.

• If the firmware is up-to-date, continue to the next step.

Step 4: Check the connection between your printer and your network

Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Confirm the printer connection and network name: On the printer, make sure that the blue light next to the Wireless icon () is on and steady, then touch the Wireless network menu to make sure that the printer is connected to the same network as your computer.

• Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.

• Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the on-screen instructions to type your network name and password to connect the printer to the network.

• Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Check the router band setting: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.

• Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.

• Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.

• Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local area network.

Click here for more troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[Channie]

Thank u some much for your help I really do appreciate it. I haven't replied as yet, because I've ended up swopping printers.
I am at this moment just sat unboxing a new HP Deskjet 2630 an was referring bk to ur messages for help,
I will definitely let u know how it goes, fingers crossed 👍

[Channie]

I have set the HP dj2630 printer up to our chromebook in no time at all, following the instructions it printed out at the start of set up, can't believe how simple it was.
Thanks for ur time an help 👍

[DavidSMP]

Hi @Channie,

I reviewed the post and thanks for the quick response. I am glad that it is working now. As @Raj1788 is out for the day, I am responding on his behalf. Please mark his post as an accepted solution.

Feel free to reach out for any issue regarding your Hp product and we are always there to assist you,

Take care and have a blessed week ahead. 🙂