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curmudgeon80
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Solved!

Trying to migrate from Cloud on a Chromebook to the new ePrint and HP Smart - worked for a day

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Envy 4520
Chrome OS

I'm using a Chromebook. Downloaded the new programs from Google Play, then with no success, uninstalled and re-installed. Oh, yes - I AM on the same network with computer and printer. I hate to give up Instant Ink, but it looks like I'll have to go to an Epson tank system.

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Kumar0307
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@curmudgeon80

 

Did you try printing and scanning from your Chromebook using the printer's IP address and check if that works?

HP Smart app is not compatible with Chromebooks. You will have to use HP Print for chrome. For more info, refer to this document - Printing with the HP Print for Chrome App

 

For scanning, refer to - How to Scan (Chromebooks)

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Kumar0307
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@curmudgeon80, Welcome to the HP Support Community!

 

Do you get any errors while trying to print?

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

Check if you are able to make copies on the printer from the scanner glass. If yes, Instant Ink is working fine.

 

Refer to this document to know how to print from your Chromebook.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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curmudgeon80
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Got error message when selected "scan ..." in the HP Smart menu of :

invalid_grant

SAZ110002: state parameter duplicate

 

I have absolutely NO IDEA what this says to me (or you!)

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Kumar0307
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@curmudgeon80

 

Did you try printing and scanning from your Chromebook using the printer's IP address and check if that works?

HP Smart app is not compatible with Chromebooks. You will have to use HP Print for chrome. For more info, refer to this document - Printing with the HP Print for Chrome App

 

For scanning, refer to - How to Scan (Chromebooks)

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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curmudgeon80
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Yes - I finally reached over the weekend telephone assistance, who solved the scan problem by entering the IIP address.  Thank YOU for the links to the helpful pages. I have excoriated HP for the lack of direction in "troubleshooting" - they need to address ALL of the POSSIBLE snafus when something like Google abandoning Cloud Print hits the consumers.  Anyway thanks especially for the links.  Now my only problem is getting the first page of print to begin in the proper place, not dropping down about 10 lines before starting the print matter.  I hope I accomplished this in Settings with allowing some new, odd access that I don't right now remember.

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Kumar0307
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@curmudgeon80

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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