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HP Recommended
Officejet 8620
Microsoft Windows 10 (64-bit)

Network ConfigurationPage randomly prints. Since I pay for the pages I print I want this off. I don't need it and if I did I would do it manually.

3 REPLIES 3
HP Recommended

@Shadoobee

 

Welcome to HP Support Community

 

Let's perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Next update the Firmware from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

 

If the issue persists please reset the printer back to Factory Settings and then setup the printer once again

 

1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.

2. Touch Tools.

3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.

4. Touch OK.

 

Keep me posted if the issue persists

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

HP Recommended

I did what was suggested and now I'm waiting to see if it's done randomly printing. 

 

Thanks

HP Recommended

@Shadoobee

 

Thanks for keeping me posted

 

Let me know if the issue persists

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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