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Message 1 of 28
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Solved!

Unable to activate the 4 month trial of instant ink

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HP Deskjet 2722

Hello,

I bought a new printer. I was able to set up the printer using HP Smart app, then I was bout to activate the Instant Ink service using the app.

 

The thing is instead of getting 4 months free trial as advertised, it said I get only one month.

 

Screenshots are attached.

 

Please help.

20201108_215945.jpg20201108_215958.jpgScreenshot_20201108-215926.jpg

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HP Support Agent
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Message 2 of 28
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@trancongkhanh, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 28
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I'm having the same problem.  I've been working on it since 5:30 and nothing works!  I hope someone can help us...

 


@baking7777 wrote:

Just bought HP Deskjet 2722 from Walmart on sale.  Can't get the 4 month free trial because my printer doesn't show up on the hpinstantink.com "choose printer" not even 2700 series...it offers 2730 and 2750.  It does offer 1 month free trial but I would like the 4 months

 


 

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Message 4 of 28
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Has anyone received an answer to this yet? Customer Service is not open today and I have been on Virtual Chat for hours. 

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Message 5 of 28
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Hello, 

I am facing the same issue with starting my free trial period within 7 days of my purchase date.

In my case it's 3 months trial that I was not able to start. I have enrolled with my instant ready cartridges but it's not showing any trial period. 

Also I wanted to start using this introductory completely free plan (15 pages without rollover)  but seems this is non existent.

If you can please check my account and help with my issue and let me know if I can provide more details for you.

 

 

HP-free.JPG

 

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HP Support Agent
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Message 6 of 28
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Hi @HankWhit, @Markocin,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Message 7 of 28
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Dear support,

I have replied to your private messages and sent all required information. Can you please check if you receive this :

Hp-trial2.JPGHP-trial.jpg

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Message 8 of 28
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This is not clear to me, messages should arrive to you? 

hp-trial3.JPG

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HP Support Agent
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Message 9 of 28
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Sorry about the delay, I have credited 3 free months to your account.

 

Please login into your account and check if it shows up.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

 

 

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Message 10 of 28
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Thank you, I can see my free trial. Thanks for your support!!!

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