Unable to add printer, get a claim code

[Chimney_83]

Thanks for the reply, I again recommend you to check the ip address on the printer itself, make sure that the printer and the computer are on the same network, only then you can open the printer page on your computer. 

For HP Connected account try the steps mentioned in this article. 

If the issue persists, recommend you to contact our phone support and ask for cloud support. 

Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[WyreNut]

Look in the printer's control panel in the Network section for "Restore Network Defaults" (or similar text).

This will let you start the connection process again.

WyreNut

[Rocco731 · Accepted solution]

Thanks,

Reset the network faults and was able to access the ip address. Also the hp print app works well!

All clear!