Unable to connect my HP Printer 5520 to new Sky router

[NickS019]

Hi there, I am unable to connect my HP Printer 5520 wirelessly to my new Sky router. I also can't connect  it via ethernet as there is no ethernet port on the printer... I have tried reseting the printer settings and split my wireless network into 2.4ghz and 5ghz but still no luck. Please help.

[Jay_G24]

Hi @NickS019,

I'd like to help!

Connect the printer using Wireless Setup Wizard-

To connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Start Wireless Setup Wizard.

• a. From the Home screen, touch the Wireless icon and then touch Settings.
• b. Touch Wireless Setup Wizard.

3. Connect to the wireless network. ▲ Select your network from the list of detected networks.

4. Follow prompts.

5. Install the software if not done already.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[NickS019]

I have tried this many times before. Unfortunately it doesn't work.

[Jay_G24]

Do you have a USB cable to connect between the printer and computer?

Let me know!

[NickS019]

There is no usb port on the printer. But I do have a cable that does connect to it.

[Jay_G24]

There is a USB port at the back of the printer -

Convert USB to wireless connection, for instructions refer to - Changing from a USB to a Wireless Connection

Hope this helps!

Keep me posted!