Unable to get into Instantink account after changing email address

[Kidknee8]

I lost my password for my original gmail account and am unable to retrieve it from Google. I set up a new gmail account. My instant ink account has my old email address which I'm unable to access and retrieve the code from that I need to enter my instant ink account. My printer Envy 5540 series won't print unless I do something in the instantink account whic

[Jay_G24]

Hi @Kidknee8,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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