Unable to print from Android phone

[Ljb55]

I have set up the printer and have everything completed but I can't get it to print from my pixel 7pro phone.

It sends the document, shows as printing but nothing happens, I then get a message saying printing failed.

I have tried various ways of sending the documents but still no luck.

Any suggestions?

[Nal_NR]

Hi @Ljb55,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP ENVY 6020e All-In-One Printer is set up but won't print from your Pixel 7 Pro, here are some steps you can take to troubleshoot and resolve the issue:

1. Check Printer Connection

Wi-Fi Connection:

• Ensure your printer is connected to the same Wi-Fi network as your Pixel 7 Pro.
• Check the printer's network settings from the control panel to confirm the connection.

Printer Status:

• Make sure the printer is powered on and in a ready state.
• Check for any error messages on the printer's display panel.

2. Check Your Phone's Settings

Printer Setup on Phone:

• Ensure the HP Smart app is installed on your Pixel 7 Pro.
• Open the HP Smart app and ensure the printer is added and set up correctly.

Wi-Fi Connection:

• Verify that your Pixel 7 Pro is connected to the same Wi-Fi network as your printer.

3. Use the HP Smart App

Open HP Smart App:

• Open the HP Smart app on your Pixel 7 Pro.
• Make sure the printer is displayed in the app.

Print from HP Smart App:

• Try printing a document or photo directly from the HP Smart app to see if it works.

4. Update Firmware and Apps

Printer Firmware:

• Ensure your printer firmware is up to date. You can update it from the HP Smart app or the printer’s control panel.

HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your phone.

Phone Software:

• Check that your Pixel 7 Pro has the latest Android updates installed.

5. Clear Print Queue

1. HP Smart App:
   • Open the HP Smart app on your Pixel 7 Pro.
   • Clear any pending print jobs from the print queue.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Ljb55,

Please find the next set of steps below.

6. Try Printing a Test Page

1. HP Smart App:
   • Open the HP Smart app and navigate to the printer settings.
   • Look for the option to print a test page and see if the printer responds.

7. Check for Printer Errors

1. Printer Control Panel:
   • Check the printer’s control panel for any error messages or notifications.

8. Restart Devices

Restart Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on.

Restart Phone:

• Restart your Pixel 7 Pro to refresh the connection.

9. Reinstall HP Smart App

1. Uninstall and Reinstall:
   • Uninstall the HP Smart app from your Pixel 7 Pro.
   • Reinstall the app from the Google Play Store and set up your printer again.

10. Use an Alternative Printing Method

1. Google Cloud Print (if available):
   • If supported, try using Google Cloud Print or another printing service compatible with your printer and phone.

If none of the above steps work, there may be a more complex issue with the printer or its configuration. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Ljb55]

Hi, I did as requested in your reply. Now the printer is showing that not all features are available and it still won't print. I have uninstalled and installed everything at least 3 times now. Still no luck 😔 

[Ljb55]

I have discovered that it is only Android phones that are unable to print. My son in law has an I phone which had no issues at all printing. Any suggestions how this can be rectified as I do not own any phones other than android.

[Nal_NR · Accepted solution]

Hi @Ljb55 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Ljb55]

I reset the location settings and that seems to have worked. 

Thankyou for your help