Unable to print from iphone 13 after installing IOS17.

[PoppieFL]

Unable to print from iphone 13 after installing IOS 17.

[Raj_05]

Hi @PoppieFL,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I can provide you with some general troubleshooting steps you can follow if you're experiencing printing issues with your HP OfficeJet Pro 9019/Premier All-In-One Printer and an iPhone after a software update.

Check Printer Connectivity:

• Ensure that your printer is connected to the same Wi-Fi network as your iPhone.

Printer Firmware/Software Update:

• Check if there are any firmware or software updates available for your HP printer. Sometimes, updating the printer's software can resolve compatibility issues with newer iOS versions.

Restart Both Devices:

• Restart both your iPhone and the printer. This can help refresh their connections and resolve temporary issues.

Check Printer Status:

• Make sure your printer is online and ready to receive print jobs. Check for any error messages on the printer's display panel.

Printer App or AirPrint:

• If you're using a specific HP printer app, ensure that it's updated to the latest version.
• If you're using AirPrint (the built-in iOS printing feature), check if the printer is AirPrint compatible and properly set up for AirPrint.

Forget and Reconnect Wi-Fi:

• On your iPhone, go to Settings > Wi-Fi, and forget the Wi-Fi network you're connected to. Then, reconnect to the Wi-Fi network.

Check Printer Queue:

• Open the Print Queue on your iPhone and make sure there are no stuck print jobs. You can cancel any pending print jobs and try printing again.

Reinstall Printer on iPhone:

• Delete the printer from your iPhone's list of printers (Settings > Printers & Scanners), and then re-add it by selecting it from the available printers.

Reset Network Settings on iPhone:

• If none of the above steps work, you can try resetting the network settings on your iPhone. Go to Settings > General > Reset > Reset Network Settings. Note that this will reset all network-related settings on your iPhone, so make sure you have your Wi-Fi passwords handy.

It's also essential to check for any updates or announcements from HP regarding compatibility with iOS 17 or any known issues. Always ensure that your printer's software and firmware are up-to-date to maintain compatibility with the latest devices and operating systems.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support