Unable to reset Embedded Web Server username and password

[waqasahmed939]

Hi,

I've tried to partial reset, and semi full reset an HP officejet pro 8610. I've looked here:

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Unable-to-reset-Embedd...

I've entered the username and credentials as per the link above. It doesn't really work. It says it's locked, and to please try later after attempts have proven unsuccessful. I'm not sure what "later" means in terms of time? Does any one know?

I've done a hard reset ie: pulling the cable, waiting 60 seconds, pulling the cartridges out, powering back up, and reinserting the cartridges

I've managed to go in to the support menu, in order to first do the partial reset, and then the semi full reset

We are still unable to gain access to the printer's web interface. Any help would be appreciated.

Thanks

[A4Apollo · Accepted solution]

Hey there! @waqasahmed939, Thanks for stopping by the HP Support Forums!

I understand you need to know how to reset username and password on embedded web server page on your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Without restoring the network to defaults you cannot change the EWS username and password.

Try restoring the network settings to default and check if it helps.

Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.

If the issue still persists try restoring the printer back to factory settings and check if it helps.

Touch (right arrow), touch Setup, select Reports and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.

Also, try the steps recommended below.

1. Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page, and then press Enter.

2. Click the Security tab, and under General Security, set the local administrator password.

   1. Keep the username default as admin.

   2. Type the New Password and Verify Password.

   3. Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

Refer the print user guide for more information. Click Here

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know if this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[waqasahmed939]

Hi @MrRobot Thanks for that. I've done what you said and it does help. I think a little bit is a bit different ie: the settings were in different areas, but that post did definitely help! 

I've now managed to reset the password for the EWS

[A4Apollo]

Hi! @waqasahmed939! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂