Unable to sign for scan function

[hariprasadb1]

Spent so much time on this issue already. Re installed HP smart and drivers many times, but the issue persists. 

Error Code: UA_400_EB000U01100

[Oliviasara98]

I have the same problem!

[Jay_G24]

Hi @hariprasadb1, @Oliviasara98,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[hariprasadb1]

So I tried with an another existing account and it seems to work now, but with the current user account I was not able to login. 

Its frustrating that I spent days to fix this issue, for some reason the error message that it spits out is not relevant. It could have just said account not valid or something of that kind. Please take the feed back and fix the error messages and make it more relevant to the end user. 

Model number is MFPM283cdw.

[Jay_G24]

Thank you for sharing.

I will definitely forward your feedback to the concerned team.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!