Unable to update my mobile phone number

[Theonehammer]

Change my mobile phone number on my Instant Ink Account

‎I have been trying to update my mobile phone number on my HP Instant Ink App by using the profile link which brings up (Edited)  I press the update (Edited) and verify "but nothing happens other than it puts my old number back in where it prompts me to enter new number. This has been driving me mad over the past hour why can't you make things simple because if I am logging into my HP Instant Ink Account I expect to open my profile on the App and change my number by deleting the old number and enter my new number. It simple I have already passed the login credentials because I am able to access my profile page and I also change my subscription which I received a confirmation email informing that my subscription has been updated. But I can't update my mobile phone number. ITS OVER TO YOU NOW TO MAKE THE UPDATE CHANGES OF MY MOBILE PHONE NUMBER TO MY ACCOUNT.

[zoey7886]

@Theonehammer, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

Take care and have a great day ahead! 

Best Regards,