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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Unable to use my iPhone to print documents

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03-08-2025 04:11 AM
I have an office jet pro 8130e printer. When I try to print from my iPhone (15pro running iOS 18.3.1), the AirPrint option find the printer, a document is received by the printer (with another name than the real one) and... Nothing is printed.
If I use the HP Smart print option, a message is given for the state of the printer (Control your printer).
When I'm connected to the printer server, I find an error code F0.31.0A.10 (as shown below)
When I use the same printer with my iMac running OSX Sequoia, everything runs well.
It's rather confusing. If someone can help, I will be grateful
F0.31.0A.10 | Erreur | 6.23.3.71-202502131608 |
03-11-2025 07:20 AM
@Berechit, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer. Unplug the power cord from the printer and the wall outlet.
- Press and hold the power button for 15-20 seconds
- Then wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee