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HP Recommended
HP OfficeJet Pro 8134e All-in-One Printer
Operating System: IOS

I have an office jet pro 8130e printer.  When I try to print from my iPhone (15pro running iOS 18.3.1), the AirPrint option find the printer, a document is received by the printer (with another name than the real one) and... Nothing is printed.  

If I use the HP Smart print option, a message is given for the state of the printer (Control your printer).

When I'm connected to the printer server, I find an error code F0.31.0A.10 (as shown below)

When I use the same printer with my iMac running OSX Sequoia, everything runs well.

It's rather confusing. If someone can help, I will be grateful 

 

F0.31.0A.10
Erreur
6.23.3.71-202502131608
1 REPLY 1
HP Recommended

@Berechit, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer 

  • Turn off the printer. Unplug the power cord from the printer and the wall outlet.
  • Press and hold the power button for 15-20 seconds
  • Then wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If this reply nailed it, mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers.  And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.