Unexpected configuration error, 0x80070005

[MS02]

Message received while trying to print from a website - 'Your printer has experienced an unexpected configuration problem, 0x80070005'

Printing from word or excel works without error.

[Kumar0307]

@MS02

Welcome to the HP Support Community!

• This seems to be an issue with MS Edge browser.
• Have you tried using a different browser like Google Chrome/ Firefox and try printing the same page?

Step 1: Enable share option on the printer

Go to Devices and printer > Right click on your printer > Printer properties > Sharing tab > Check the box for Share this printer > Apply > OK

Try to print. If the issue persists, proceed to the next step.

Step 2: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 3: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try to print.

Let me know how this goes.

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