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Locked

‎06-30-2024 05:02 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

My husband has passed and he set up the admin user name and password on this printer. I have since gotten a new wifi and cannot connect the printer to the new wifi without unlocking it. I need to be able to unlock or reset the printer so I can continue to use it.

Category:
2 REPLIES 2

‎07-01-2024 08:35 AM

HP Recommended

I need to unlock my printer.  Please help me!!!!

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‎07-01-2024 08:58 AM

HP Recommended

I can not connect my printer HO OfficeJet Pro 9015e to my new internet.  My husband passed away recently and I do not know the username nor password he used.  It is locked and I can not add my new internet server.  Please help me. 

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