Solved: Using HP Connected - HP Support Community

linda1009 · ‎08-16-2016

I'm very puzzled. Some years ago I set up my profile on HP so that I can send documents to my printer. I can't recall which website I used (it was a few years ago when I got my printer). This works fine and continues to work ok. I tested it today....sent some documents to my printer from my email account.

But today I decided to log in to my HP Connected account, and when I did I am faced with a page that says I don't have any printers connected. Clearly this is not true. So I am wondering...are there a number of different platforms within HP Connected. I am very puzzled by the fact that my online account with HP Connected shows that I have no devices connected, and yet I have. Can anyone shed any light on this?

This is the webpage that when I sign in tells me I have no devices connected to my account:

https://www.hpconnected.com/uk/en

ShlomiL · ‎08-17-2016

Another possible cause would be HP the ePrint Center retirement.

In the past the HP ePrint Center was available, few years back it was retired and been replaced by HP Connected.

It may happen that during the transmission your account was switched and then the device would not be listed till re-adeed after the transmissions.

Hope that may help clarifying things,

Shlomi

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Donal_M · ‎08-17-2016

Hi,

Could it be possible that you have two HP connected accounts?

This could be a reason why you are not seeing your connected devices (you have another account to which no devices are connected). If you have devices connected, you should see them in the "my printers" tab.

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ShlomiL · ‎08-17-2016

Another possible cause would be HP the ePrint Center retirement.

In the past the HP ePrint Center was available, few years back it was retired and been replaced by HP Connected.

It may happen that during the transmission your account was switched and then the device would not be listed till re-adeed after the transmissions.

Hope that may help clarifying things,

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

linda1009 · ‎08-21-2016

It does seem logical that when HP ePrint Center was retired my account got moved over to HP Connect.

So now I am trying add my printer (which is already set up and working as if it's been added) to my HP Connect account. Oh my goodness, what a palaver....getting a claim code??????

I don't understand this. I have followed the online instructions as best but I am still no wiser about getting a claim code. I am loathe to disconnect my printer from eprint (since it works very happily connected) and start the process all over again just to get a claim code.

Could HP make this any more complicated 😞

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