WIFI Connection on HP OfficeJet 8710

[AMZ007]

Hi,

I am trying to reset my printer to re-activate the WIFI mode. At present, the WIFI symbol on the printer is not illuminated. When I press the symbol, I get the error message "This feature has been disabled. Contact the person who set up the printer."

I have tried the factory restore function via the printer but this has not worked. Still get the same error message. I have also logged into the Embedded web Server (connected via CAT 5 cable) and under "Wireless (802.11 > Status", when I click on "Print Network Configuration Page", I get a message "The printer is busy. Try again later.".

When I click "Wireless (802.11 > Advance", I get a message, "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

I am the admin and do not recall every entering in any passwords. Please help me to re-set the printer back to factory defaults.

Thanks!

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Just send you a Private message, look for the "Envelope" icon at the top right hand corner.

Let us know if that helps solve your problem!

[drewgrided]

I am having the exact same issue as AMZ007 - please help, thank you!

[greenturtle]

Hi @drewgrided,

Thanks for using the HP Forums.

Just send you a Private message, look for the "Envelope" icon at the top right hand corner.

Let us know if that helps solve your problem!

[ZeroPing]

I'm having exactly the same problem with my HP Pagewide 477dw. Has been working fine for almost a year using an Ethernet cord but we moved it to a new location and need to connect with WiFi. Please help as we need to use it tomorrow and are unable to do so...

[BelZac17]

I have the same issue