Want to print something from Google, but no option in options"

[Ladystarbar]

I'm trying to print from my phone and have the HP printer app on my phone. I want to print something from Google but can't find the "print" in options. Not used print for a few weeks. Any advice please, I will be very grateful. 

[TEJ1602]

@Ladystarbar, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following:

• What is the exact model name of your printer? refer to this document for help
• Are you able to print other files/pictures from your phone?
• Are you using the HP Smart App?
• Did you check under the share option on google?

Meanwhile, refer to this document HP Printers - Connecting and Using Google Cloud Print

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ladystarbar]

Hi, thank you for your prompt reply. The problem I'm having is the print option isn't coming up when I click on share. I tried it on a page from the Internet and it wouldn't work. I then tried to print this page, when I clicked on the icons, the print option did come up. Not sure why this is happening as I've been able to print a few weeks ago, but the option just isn't there. My printer is the HP Deskjet 2636. Any further help would be great. 

[TEJ1602]

@Ladystarbar

I see that you were able to get the print option for the Hp Support page, but not for the other webpage you were trying to print.

Are you able to print the saved documents/pictures from your phone?

Could you try a different browser to print the other webpage?

Also, you can first save the webpage and then try printing.

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ladystarbar]

I've now managed to progress, but only following the link to open in chrome. That now gives me the option to share and then I can go to the print icon. But, I still can't print as it's saying printer is not available. The printer is on, aaargh! What's going on now please?

Kind Regards 

Georgina 

[TEJ1602]

@Ladystarbar

Restart the printer, router, and mobile device

Restart the printer, Wi-Fi router, and phone or tablet to clear certain network and hardware error states. Check if the printer becomes available after restarting each device.

1. Turn the printer off, and then turn it on again.

2. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the Internet connection to complete.

3. Turn your phone or tablet off, and then turn it on again.

Check the network connection

Make sure the printer and your Android device are connected to the same local Wi-Fi network and check for any network-related issues.

Check printing settings and status on the Android device

Make sure printing is enabled and clear the print spooler.

1. On your Android device, tap Settings , tap Connected devices or Connections and then tap Printing.

2. Confirm HP Print Service is listed and the status is On. Tap Add service if the service is not listed to install it.

3. Return to the Settings, and then select Apps or Applications.

4. Select Show System Apps from the More menu 

5. Select Print Spooler, or tap Storage, and then select Print Spooler.

6. Tap Clear Data or Force Stop.

7. Restart the device.

Try Printing.

Refer to this document HP Printers - A 'Printer Isn't Available' Message Displays (Android) for more help.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!