Web Services connection failure on Envy 120

[DougE1]

I've recently purcahsed a used Envy 120. I have connected it successfully to my home network and it appears to be scanning and printing correctly. However, it fails to connect to Web Services. There are many articles on here with regards to trouble shooting such issues but I am loathe to start interfering with router settings etc when everything else works fine. Am I missing something simple or can someone come up with a simple solution....?!

Many thanks in advance.

Doug 

[WyreNut · Accepted solution]

Hello, and Welcome to the HP Support Community!

I found your printer on a list that states "The latest firmware needs to be installed for web services to work correctly".

Please go to the following link, pick your operating system, and download the latest Firmware update:

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-120-e-All-in-One-Printer-series/5203208

This should solve the issue.   🙂

WyreNut

[DougE1]

Hi there

Many thanks for your help. It appears to have fixed my connection to Web Services issue. 

I'll come back on here if I have any further problems as the forums look to be very good.

Thnaks again

Doug

[kurtph1969]

Hi,

I have the same issue with the HP Envy 120. It will not connect to web services at all. I have updated the printer to the latest drivers. Any help would be greatly appreciated, thanks.

[kevin-t]

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