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I assume you signed up for web services such as Instant ink, Print Anywhere or ePrint.
Make sure the printer is online to the router. It has to be able to access the internet.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)
See if EWS can provide more information about the problem.
----only if you need to connect the printer----
Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.Or simply use Wi-Fi direct.
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.
You may need to reset the printer.
Get HP Smart from the Microsoft Store
Click for the Official HP setup video
Click here for unofficial YouTube Wi-Fi setupWi-Fi direct: See page 107 of the user manual
full feature driver May 2022
Skip setup cartridges
OfficeJet Reference
Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.
If you use Wi-Fi direct I suspect the printer will be unable to "phone home" and it will not print.
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