''Welcome Kit '' Instant ink shipment unable to process due to '' cartridge error''

[OliviaWhyte]

Hi there,

I having a bit of an issue with my enrollment to Instant Ink.

I have enrolled just yesterday and I wanted to check whether my ink have been scheduled to be shipped. It seems that there is a ''cartridge error'' ( print screen attached).

I suspect it is because I do not have any instant ink cartridges as I bought this printer from my friend. I am looking to see whether I will be sent a welcome pack, because it says in the description of the error that - the shipment will not be sent unless this error is fixed.. 

Please help!

[Jeet_singh]

@OliviaWhyte,

Welcome to HP Support Community,

When you enroll your printer into the Instant ink program a set of welcome kit will be ordered and it will be shipped to you shortly. 

Do you see a tracking# generated? You'll find the shipment details on your Instant Ink account Page. Once you login, click on the "Ink Shipment" located on the left side of the screen. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[OliviaWhyte]

@Jeet_singh

Hey

Thank you for your reply. I have sent you a private message, as requested.

I was under the impression that the '' next shipment'' column refers to the current shipment - aka the welcome pack - and that there was a problem with it.

Will the tracking update within a few days? Will my current ( welcome pack) shipment be affected by the aforementioned '' cartridge error''? Or does the next shipment column refer to the shipment after the ' welcome pack'?

Thank you and I look forward to your private message and/or reply through here.