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WannabeFunnyMan
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Message 1 of 2
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When I try to print black only from the iOS app, my DJ Plus 4155 will only print documents 5x7

HP Recommended
DeskJet Plus 4155
iOS

When I print from the iOS HP Smart app and choose black only, all documents default to 5x7 and I cannot find a way to change it. I tried printing from multiple different apps and got the same result. In those apps it doesn't matter what I choose for paper size, it prints in 5x7 if it doesn't give me a paper mismatch and not print at all. Alternatively, when I print in color I can print anything  8.5x11.

 

How can I change this back? It seems like a waste to print black only documents in color.

 

It's VERY frustrating.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @WannabeFunnyMan,

 

I'd like to help!

 

Please select print a photo, you will be able to select 4x6 and 5x7 paper sizes.

 

Change print settings on your iOS or iPadOS device.

  1. On the HP Smart app home screen, tap the Print Document or Print Photo tile.

  2. Select a document or photo you want to print from your mobile device.

    The Preview screen displays.

  3. Tap the preview image to edit the document or photo.

  4. Tap Print.

    The Print Preview screen displays.

  5. Tap the image to access the Transformation menu where you can resize and rotate the image.

  6. After you resize or rotate the image, tap Done to return to the Print Preview screen.

  7. On the Print Preview screen, slide up the panel that displays the printer name above the print toolbar.

    The available print settings display.

    Depending on your printer features, you can set the number of copies, paper size, color option, page range, print quality, and specify the double-sided option.

  8. Tap Print

You refer to -Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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