When I try to print, i keep getting the error message hold for authentication 2024

[GK02081979]

I'm trying to print from my laptop which is connected to my home network. My printer is connected to my mac mini that has the network. I see the printer and hit print then I get this note under the printer job, "Hold for Authentication". 

Please help!

[A_Gayathri]

Hi @GK02081979,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "Hold for Authentication" message typically appears when the printer requires authentication credentials to proceed with the print job. 

Here are a few steps to help resolve this issue:

Check Printer Sharing Settings:

• Make sure your HP LaserJet P1005 is shared correctly from your Mac Mini.
• Go to System Preferences > Printers & Scanners on your Mac Mini.
• Select the HP LaserJet P1005, then click Options & Supplies.
• Under the Sharing tab, ensure Share this printer on the network is checked.

Clear and Re-add the Printer on Your Laptop:

• On your laptop, go to System Preferences > Printers & Scanners.
• Select the HP LaserJet P1005 and click the - button to remove it.
• Click the + button to add the printer again. Ensure you select the correct shared printer from the list.

Reset Printing System (Mac Mini):

• Go to System Preferences > Printers & Scanners.
• Right-click (or control-click) in the printer list and select Reset printing system.
• This will remove all printers and scanners, and reset the printing system.
• Re-add the HP LaserJet P1005 and share it again.

Check User Authentication Settings:

• On your laptop, try printing again. When the "Hold for Authentication" message appears, click on the print job.
• You may be prompted to enter a username and password. Use the credentials for the Mac Mini that is sharing the printer.
• Check the option to save these credentials in your keychain if prompted.

Update Printer Drivers: 

• Ensure that the latest printer drivers are installed on both your Mac Mini and laptop.
• You can download the latest drivers from the HP LaserJet P1005 Printer Software and Driver Downloads.

Check for Software Updates:

• Make sure both your Mac Mini and laptop are running the latest version of macOS and all system updates are installed.

Refer to this document:  HP LaserJet P1005 Printer user manual 

I hope this helps. 

Take care and have a good day.

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